Hendrick Automotive Group Status

All Systems Operational

Building Operations Operational

Corporate Email Operational

Data Integration Operational

Network Services Operational

Wide Area Network Operational

Reynolds & Reynolds DMS Operational

CRM Operational

Announcements Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 17, 2025

No incidents reported today.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

Office 2016 Application Crashing

Resolved - Our IT teams were able to deploy a fix to resolve this issue.
Apr 15, 15:26 EDT

Identified - We have a identified an issue with Office 2016 desktop applications crashing when launching the program. Our IT teams are working on the issue and we will provide updates as they are available.
Apr 15, 09:42 EDT

Multiple Sites - East 3 Reynolds Application Failure

Resolved - This issue is now resolved.
Apr 15, 13:37 EDT

Identified - Reynolds support has identified the issue and is working on a resolution. We will continue to provide updates as they are available.
Apr 15, 10:10 EDT

Investigating - We have received reports from Teammates that they are getting an application failure error message when attempting to open ROs. At this time this error is impacting those using the East 3 Reynolds & Reynolds server. We are investigating the issue and will provide more updates as they are available.
Apr 15, 09:37 EDT

Apr 14, 2025

Power Outage - Southern Vehicle Accessories

Resolved - We have confirmed that power has been restored to Southern Vehicle Accessories and all equipment is operational.
Apr 14, 13:12 EDT

Identified - Southern Vehicle Accessories is experiencing a power outage that is also impacting the local area. We will provide an update as more information becomes available.
Apr 14, 08:12 EDT

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

Power Outage - Multiple Dealerships in Charlotte, NC

Resolved - Power has been restored at all of the impacted locations.
Apr 11, 23:18 EDT

Investigating - The following locations are experiencing a localized power outage. We will provide updates as more information becomes available.

Impacted Locations:

Hendrick Acura
Jaguar Land Rover Charlotte
Hendrick BMW
Hendrick Porsche
Hendrick Mini
Apr 11, 20:56 EDT

Apr 10, 2025

No incidents reported.

Apr 9, 2025

No incidents reported.

Apr 8, 2025

No incidents reported.

Apr 7, 2025

No incidents reported.

Apr 6, 2025

No incidents reported.

Apr 5, 2025

No incidents reported.

Apr 4, 2025

Partial Network Outage - Multiple Sites in (Concord, NC)

Resolved - Network connectivity has been restored to all locations in the Concord area.
Apr 4, 15:50 EDT

Monitoring - It appears that connectivity is restored. We will confirm with all impacted locations before resolving this statuspage.
Apr 4, 15:43 EDT

Update - We are continuing to work on a fix for this issue.
Apr 4, 13:44 EDT

Identified - There is a carrier outage that is impacting network performance in the Concord area. We have a ticket open with the carrier and will continue to provide updates as we receive them.

Impacted Locations:
Hendrick Chrysler Dodge Jeep Ram FIAT of Concord
Hendrick Toyota Concord
Honda of Concord
Hendrick Kia of Concord
Hendrick Kia of Concord Parts Warehouse
Hendrick Volkswagen of Concord
Hendrick Collision Center Concord
Apr 4, 13:41 EDT

Investigating - Hendrick Kia of Concord Parts Warehouse is experiencing a partial network outage. Our IT teams are addressing the issue, and we will provide updates as more information becomes available.
Apr 4, 09:04 EDT

Apr 3, 2025

No incidents reported.