All Systems Operational

Building Operations ? Operational
Corporate Email ? Operational
Data Integration ? Operational
Network Services ? Operational
Wide Area Network ? Operational
Reynolds & Reynolds DMS Operational
CRM Operational
Announcements Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 12, 2025

No incidents reported today.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025
Resolved - The primary internet circuit has been repaired and all systems are functioning normally.
Jul 9, 22:01 EDT
Update - We have confirmed a local outage with the carrier. Technicians have been dispatched to assess and troubleshoot.
Jul 9, 18:01 EDT
Identified - Terry Labonte Chevrolet is experiencing a partial network outage. While the primary network is operational, performance may be impacted. Other services, including the Hendrick Wifi, Employees and Guest wireless networks, and other miscellaneous devices are unavailable. Our IT teams have identified an issue with the primary circuit and has opened a ticket with the carrier. We will provide updates as more information becomes available.
Jul 9, 14:44 EDT
Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025
Resolved - Reynolds support has confirmed resolution of the issue. All Teammates should be able to book and rate products again.
Jul 5, 18:09 EDT
Monitoring - At this time it appears dealerships are able to book products again. We will continue to monitor until we confirm full resolution.
Jul 5, 17:48 EDT
Identified - Reynolds support has identified an issue with a third party server and they are continuing to work on a resolution.
Jul 5, 16:35 EDT
Investigating - We have received reports that Teammates are running into a timeout error when trying to book products in Ignite. Our IT teams are investigating the issue and we will provide more updates as they are available.
Jul 5, 16:26 EDT
Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025
Resolved - The RouteOne outage is now resolved.
Jul 2, 17:11 EDT
Monitoring - RouteOne has reported that services should be restored. We will continue to monitor to confirm Teammates are able to eContract.
Jul 2, 17:02 EDT
Identified - Teammates are receiving a "failed to communicate with server" error when trying to eContract. RouteOne support has identified a service disruption with their vault provider and they are actively working to resolve the issue. At this time, Teammates are advised to try any failed eContracting every 20 minutes. We will provide more updates as they are available.
Jul 2, 16:39 EDT
Jul 1, 2025

No incidents reported.

Jun 30, 2025
Resolved - We have confirmed that all impacted sites are able to use their credit card machines normally.
Jun 30, 10:32 EDT
Monitoring - We have received this latest update from Tempus support:

This incident was mitigated at approximately 9:13 AM ET and is believed to have been caused by a firewall vendor issue
You will need to restart your software to re-initiate the connection.

Jun 30, 09:34 EDT
Identified - We have received this latest update from Tempus Support:

On Monday, June 30, 2025, at 8:28 AM EDT, Tempus operations teams became aware of a potential issue with software check-ins and activations. At this time our teams are actively working to identify the cause. We will continue to provide updates for the disruption as they are detected and resolved.

SERVICE STATUS: Under Investigation

SERVICES AFFECTED: Software check-ins and activations

INCIDENT START TIME: 8:28 AM EDT

INCIDENT END TIME: TBD

Jun 30, 09:07 EDT
Investigating - We have received reports from several Teammates that their Ingenico credit card machines are unable to connect. We have engaged Tempus support and are working to get the issue resolved. We will provide more updates as they are available.
Jun 30, 08:33 EDT
Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.