Hendrick Automotive Group Status

Jul 5, 2025

No incidents reported today.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

RouteOne eContracting Error

Resolved - The RouteOne outage is now resolved.
Jul 2, 17:11 EDT

Monitoring - RouteOne has reported that services should be restored. We will continue to monitor to confirm Teammates are able to eContract.
Jul 2, 17:02 EDT

Identified - Teammates are receiving a "failed to communicate with server" error when trying to eContract. RouteOne support has identified a service disruption with their vault provider and they are actively working to resolve the issue. At this time, Teammates are advised to try any failed eContracting every 20 minutes. We will provide more updates as they are available.
Jul 2, 16:39 EDT

Jul 1, 2025

No incidents reported.

Jun 30, 2025

Multiple Sites - Ingenico Credit Card Device Not Connecting

Resolved - We have confirmed that all impacted sites are able to use their credit card machines normally.
Jun 30, 10:32 EDT

Monitoring - We have received this latest update from Tempus support:

This incident was mitigated at approximately 9:13 AM ET and is believed to have been caused by a firewall vendor issue
You will need to restart your software to re-initiate the connection.
Jun 30, 09:34 EDT

Identified - We have received this latest update from Tempus Support:

On Monday, June 30, 2025, at 8:28 AM EDT, Tempus operations teams became aware of a potential issue with software check-ins and activations. At this time our teams are actively working to identify the cause. We will continue to provide updates for the disruption as they are detected and resolved.

SERVICE STATUS: Under Investigation

SERVICES AFFECTED: Software check-ins and activations

INCIDENT START TIME: 8:28 AM EDT

INCIDENT END TIME: TBD
Jun 30, 09:07 EDT

Investigating - We have received reports from several Teammates that their Ingenico credit card machines are unable to connect. We have engaged Tempus support and are working to get the issue resolved. We will provide more updates as they are available.
Jun 30, 08:33 EDT

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

Partial Network Outage - Hendrick Toyota Apex

Resolved - Network connectivity at Hendrick Toyota Apex continues to be stable. All systems are functioning normally.
Jun 27, 17:24 EDT

Monitoring - The circuit is back up and Teammates are able to connect to Hendrick WIFI, Employees and other DMZ networks. We will continue to monitor connectivity to confirm resolution.
Jun 27, 15:31 EDT

Identified - Hendrick Toyota Apex is experiencing a partial network outage. While the primary network is operational, the primary Internet circuit is down and performance may be impacted. Other services, including the Hendrick WiFi, Employees and Guest wireless networks, and other miscellaneous devices are unavailable. Our IT teams are addressing the issue, and we will provide updates as more information becomes available.
Jun 27, 11:05 EDT

Jun 26, 2025

Network Outage - Hendrick BMW (Charlotte, NC)

Resolved - Network connectivity has been restored.
Jun 26, 09:04 EDT

Monitoring - Our Networking team has confirmed the network equipment has come back online. We are confirming with Teammates onsite that they are able to access the Internet and their applications requiring network access.
Jun 26, 08:30 EDT

Investigating - Hendrick BMW is experiencing a network outage that is impacting telephones, Internet and applications requiring network access. Our IT teams are addressing the issue, and we will provide updates as more information becomes available.
Jun 26, 07:43 EDT

Jun 25, 2025

Power Outage - Rick Hendrick Chevrolet

Resolved - Power has been restored and we've confirmed that both dealerships are able to access the network.
Jun 25, 12:56 EDT

Identified - Rick Hendrick Chevrolet - Norfolk is experiencing a power outage that is also impacting the local area. This is also impacting network connectivity at Rick Hendrick Cadillac. At this time, the local power company estimating that power will be restored between 8am-1pm. We will provide an update as more information becomes available.
Jun 25, 09:08 EDT

Jun 24, 2025

Network Outage - Honda of Concord and Hendrick Toyota Concord

Resolved - Service has been fully restored for both Primary and Backup circuits. We will continue to monitor and gather root cause information.
Jun 24, 15:47 EDT

Identified - Network connectivity has been restored at both sites via the backup circuit. Our engineering teams are continuing to work with the service provider to restore the primary circuit. Internet speeds at both sites may continue to be impacted.
Jun 24, 14:21 EDT

Investigating - At this time, both the primary and backup circuits are down and both sites are without network connectivity. Our engineering teams are actively working to restore connectivity and we will provide additional updates as more information becomes available.
Jun 24, 12:05 EDT

Identified - The issue has been identified and we are working with the service provider to restore connectivity to the primary Internet circuit. Internet speeds at both sites continues to be impacted.
Jun 24, 09:39 EDT

Investigating - Multiple dealerships in the Concord area are experiencing slow Internet speeds that are impacting web browsing, call quality, and applications that require Internet access such as ERA-Ignite. Our IT teams are addressing the issue and will provide updates as they are available.

Impacted Locations:
Honda of Concord
Hendrick Toyota Concord
Jun 24, 07:35 EDT

Power Outage - Rick Hendrick Cadillac

Resolved - Power has been restored and the network equipment is back online.
Jun 24, 07:15 EDT

Investigating - Rick Hendrick Cadillac In Norfolk, VA is experiencing a power outage that is also impacting the local area. We will provide an update as more information becomes available.
Jun 23, 20:52 EDT

Jun 23, 2025

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

All Systems Operational

Past Incidents