Hendrick Automotive Group Status

All Systems Operational

Building Operations Operational

Corporate Email Operational

Data Integration Operational

Network Services Operational

Wide Area Network Operational

Reynolds & Reynolds DMS Operational

CRM Operational

Announcements Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 12, 2025

No incidents reported today.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

Partial Network Outage - Terry Labonte Chevrolet

Resolved - The primary internet circuit has been repaired and all systems are functioning normally.
Jul 9, 22:01 EDT

Update - We have confirmed a local outage with the carrier. Technicians have been dispatched to assess and troubleshoot.
Jul 9, 18:01 EDT

Identified - Terry Labonte Chevrolet is experiencing a partial network outage. While the primary network is operational, performance may be impacted. Other services, including the Hendrick Wifi, Employees and Guest wireless networks, and other miscellaneous devices are unavailable. Our IT teams have identified an issue with the primary circuit and has opened a ticket with the carrier. We will provide updates as more information becomes available.
Jul 9, 14:44 EDT

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

Multiple Sites - Unable to Book Proucts

Resolved - Reynolds support has confirmed resolution of the issue. All Teammates should be able to book and rate products again.
Jul 5, 18:09 EDT

Monitoring - At this time it appears dealerships are able to book products again. We will continue to monitor until we confirm full resolution.
Jul 5, 17:48 EDT

Identified - Reynolds support has identified an issue with a third party server and they are continuing to work on a resolution.
Jul 5, 16:35 EDT

Investigating - We have received reports that Teammates are running into a timeout error when trying to book products in Ignite. Our IT teams are investigating the issue and we will provide more updates as they are available.
Jul 5, 16:26 EDT

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

RouteOne eContracting Error

Resolved - The RouteOne outage is now resolved.
Jul 2, 17:11 EDT

Monitoring - RouteOne has reported that services should be restored. We will continue to monitor to confirm Teammates are able to eContract.
Jul 2, 17:02 EDT

Identified - Teammates are receiving a "failed to communicate with server" error when trying to eContract. RouteOne support has identified a service disruption with their vault provider and they are actively working to resolve the issue. At this time, Teammates are advised to try any failed eContracting every 20 minutes. We will provide more updates as they are available.
Jul 2, 16:39 EDT

Jul 1, 2025

No incidents reported.

Jun 30, 2025

Multiple Sites - Ingenico Credit Card Device Not Connecting

Resolved - We have confirmed that all impacted sites are able to use their credit card machines normally.
Jun 30, 10:32 EDT

Monitoring - We have received this latest update from Tempus support:

This incident was mitigated at approximately 9:13 AM ET and is believed to have been caused by a firewall vendor issue
You will need to restart your software to re-initiate the connection.
Jun 30, 09:34 EDT

Identified - We have received this latest update from Tempus Support:

On Monday, June 30, 2025, at 8:28 AM EDT, Tempus operations teams became aware of a potential issue with software check-ins and activations. At this time our teams are actively working to identify the cause. We will continue to provide updates for the disruption as they are detected and resolved.

SERVICE STATUS: Under Investigation

SERVICES AFFECTED: Software check-ins and activations

INCIDENT START TIME: 8:28 AM EDT

INCIDENT END TIME: TBD
Jun 30, 09:07 EDT

Investigating - We have received reports from several Teammates that their Ingenico credit card machines are unable to connect. We have engaged Tempus support and are working to get the issue resolved. We will provide more updates as they are available.
Jun 30, 08:33 EDT

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.