All Systems Operational

Building Operations ? Operational
Corporate Email ? Operational
Data Integration ? Operational
Network Services ? Operational
Wide Area Network ? Operational
Reynolds & Reynolds DMS Operational
CRM Operational
Announcements Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 5, 2025

No incidents reported today.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025
Resolved - The RouteOne outage is now resolved.
Jul 2, 17:11 EDT
Monitoring - RouteOne has reported that services should be restored. We will continue to monitor to confirm Teammates are able to eContract.
Jul 2, 17:02 EDT
Identified - Teammates are receiving a "failed to communicate with server" error when trying to eContract. RouteOne support has identified a service disruption with their vault provider and they are actively working to resolve the issue. At this time, Teammates are advised to try any failed eContracting every 20 minutes. We will provide more updates as they are available.
Jul 2, 16:39 EDT
Jul 1, 2025

No incidents reported.

Jun 30, 2025
Resolved - We have confirmed that all impacted sites are able to use their credit card machines normally.
Jun 30, 10:32 EDT
Monitoring - We have received this latest update from Tempus support:

This incident was mitigated at approximately 9:13 AM ET and is believed to have been caused by a firewall vendor issue
You will need to restart your software to re-initiate the connection.

Jun 30, 09:34 EDT
Identified - We have received this latest update from Tempus Support:

On Monday, June 30, 2025, at 8:28 AM EDT, Tempus operations teams became aware of a potential issue with software check-ins and activations. At this time our teams are actively working to identify the cause. We will continue to provide updates for the disruption as they are detected and resolved.

SERVICE STATUS: Under Investigation

SERVICES AFFECTED: Software check-ins and activations

INCIDENT START TIME: 8:28 AM EDT

INCIDENT END TIME: TBD

Jun 30, 09:07 EDT
Investigating - We have received reports from several Teammates that their Ingenico credit card machines are unable to connect. We have engaged Tempus support and are working to get the issue resolved. We will provide more updates as they are available.
Jun 30, 08:33 EDT
Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025
Resolved - Network connectivity at Hendrick Toyota Apex continues to be stable. All systems are functioning normally.
Jun 27, 17:24 EDT
Monitoring - The circuit is back up and Teammates are able to connect to Hendrick WIFI, Employees and other DMZ networks. We will continue to monitor connectivity to confirm resolution.
Jun 27, 15:31 EDT
Identified - Hendrick Toyota Apex is experiencing a partial network outage. While the primary network is operational, the primary Internet circuit is down and performance may be impacted. Other services, including the Hendrick WiFi, Employees and Guest wireless networks, and other miscellaneous devices are unavailable. Our IT teams are addressing the issue, and we will provide updates as more information becomes available.
Jun 27, 11:05 EDT
Jun 26, 2025
Resolved - Network connectivity has been restored.
Jun 26, 09:04 EDT
Monitoring - Our Networking team has confirmed the network equipment has come back online. We are confirming with Teammates onsite that they are able to access the Internet and their applications requiring network access.
Jun 26, 08:30 EDT
Investigating - Hendrick BMW is experiencing a network outage that is impacting telephones, Internet and applications requiring network access. Our IT teams are addressing the issue, and we will provide updates as more information becomes available.
Jun 26, 07:43 EDT
Jun 25, 2025
Resolved - Power has been restored and we've confirmed that both dealerships are able to access the network.
Jun 25, 12:56 EDT
Identified - Rick Hendrick Chevrolet - Norfolk is experiencing a power outage that is also impacting the local area. This is also impacting network connectivity at Rick Hendrick Cadillac. At this time, the local power company estimating that power will be restored between 8am-1pm. We will provide an update as more information becomes available.
Jun 25, 09:08 EDT
Jun 24, 2025
Resolved - Service has been fully restored for both Primary and Backup circuits. We will continue to monitor and gather root cause information.
Jun 24, 15:47 EDT
Identified - Network connectivity has been restored at both sites via the backup circuit. Our engineering teams are continuing to work with the service provider to restore the primary circuit. Internet speeds at both sites may continue to be impacted.
Jun 24, 14:21 EDT
Investigating - At this time, both the primary and backup circuits are down and both sites are without network connectivity. Our engineering teams are actively working to restore connectivity and we will provide additional updates as more information becomes available.
Jun 24, 12:05 EDT
Identified - The issue has been identified and we are working with the service provider to restore connectivity to the primary Internet circuit. Internet speeds at both sites continues to be impacted.
Jun 24, 09:39 EDT
Investigating - Multiple dealerships in the Concord area are experiencing slow Internet speeds that are impacting web browsing, call quality, and applications that require Internet access such as ERA-Ignite. Our IT teams are addressing the issue and will provide updates as they are available.

Impacted Locations:
Honda of Concord
Hendrick Toyota Concord

Jun 24, 07:35 EDT
Resolved - Power has been restored and the network equipment is back online.
Jun 24, 07:15 EDT
Investigating - Rick Hendrick Cadillac In Norfolk, VA is experiencing a power outage that is also impacting the local area. We will provide an update as more information becomes available.
Jun 23, 20:52 EDT
Jun 23, 2025
Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.