Multiple Sites - Ingenico Credit Card Device Not Connecting

Incident Report for Hendrick Automotive Group

Resolved

We have confirmed that all impacted sites are able to use their credit card machines normally.
Posted Jun 30, 2025 - 10:32 EDT

Monitoring

We have received this latest update from Tempus support:

This incident was mitigated at approximately 9:13 AM ET and is believed to have been caused by a firewall vendor issue
You will need to restart your software to re-initiate the connection.
Posted Jun 30, 2025 - 09:34 EDT

Identified

We have received this latest update from Tempus Support:

On Monday, June 30, 2025, at 8:28 AM EDT, Tempus operations teams became aware of a potential issue with software check-ins and activations. At this time our teams are actively working to identify the cause. We will continue to provide updates for the disruption as they are detected and resolved.

SERVICE STATUS: Under Investigation

SERVICES AFFECTED: Software check-ins and activations

INCIDENT START TIME: 8:28 AM EDT

INCIDENT END TIME: TBD
Posted Jun 30, 2025 - 09:07 EDT

Investigating

We have received reports from several Teammates that their Ingenico credit card machines are unable to connect. We have engaged Tempus support and are working to get the issue resolved. We will provide more updates as they are available.
Posted Jun 30, 2025 - 08:33 EDT
This incident affected: Announcements.