Hendrick Automotive Group Status

Identified - Rick Hendrick Chevrolet - Norfolk is experiencing a power outage that is also impacting the local area. This is also impacting network connectivity at Rick Hendrick Cadillac. At this time, the local power company estimating that power will be restored between 8am-1pm. We will provide an update as more information becomes available.
Jun 25, 2025 - 09:08 EDT

Building Operations Partial Outage

Corporate Email Operational

Data Integration Operational

Network Services Operational

Wide Area Network Operational

Reynolds & Reynolds DMS Operational

CRM Operational

Announcements Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 25, 2025

Unresolved incident: Power Outage - Rick Hendrick Chevrolet.

Jun 24, 2025

Network Outage - Honda of Concord and Hendrick Toyota Concord

Resolved - Service has been fully restored for both Primary and Backup circuits. We will continue to monitor and gather root cause information.
Jun 24, 15:47 EDT

Identified - Network connectivity has been restored at both sites via the backup circuit. Our engineering teams are continuing to work with the service provider to restore the primary circuit. Internet speeds at both sites may continue to be impacted.
Jun 24, 14:21 EDT

Investigating - At this time, both the primary and backup circuits are down and both sites are without network connectivity. Our engineering teams are actively working to restore connectivity and we will provide additional updates as more information becomes available.
Jun 24, 12:05 EDT

Identified - The issue has been identified and we are working with the service provider to restore connectivity to the primary Internet circuit. Internet speeds at both sites continues to be impacted.
Jun 24, 09:39 EDT

Investigating - Multiple dealerships in the Concord area are experiencing slow Internet speeds that are impacting web browsing, call quality, and applications that require Internet access such as ERA-Ignite. Our IT teams are addressing the issue and will provide updates as they are available.

Impacted Locations:
Honda of Concord
Hendrick Toyota Concord
Jun 24, 07:35 EDT

Power Outage - Rick Hendrick Cadillac

Resolved - Power has been restored and the network equipment is back online.
Jun 24, 07:15 EDT

Investigating - Rick Hendrick Cadillac In Norfolk, VA is experiencing a power outage that is also impacting the local area. We will provide an update as more information becomes available.
Jun 23, 20:52 EDT

Jun 23, 2025

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

eLead Internal Server Error

Resolved - This incident has been resolved.
Jun 20, 12:26 EDT

Monitoring - eLead support has indicated that the issue should be resolved. We will continue to monitor and confirm resolution.
Jun 20, 10:45 EDT

Investigating - We have received reports that Teammates are getting a "500 Internal Server Error" when trying to access eLead. Our IT teams are investigating the issue and will provide more updates as they are available.
Jun 20, 10:21 EDT

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

Multiple Sites - Unable to Send/Receive Email

Resolved - Teammates have confirmed that they are able to send and receive emails normally.
Jun 16, 20:22 EDT

Update - Microsoft support has confirmed that all services are recovering following their mitigative actions. They are continuing to monitor recovery.
Jun 16, 19:58 EDT

Monitoring - Teammates have reported an issue with sending and receiving email. Microsoft has confirmed an issue impacting various Microsoft 365 services, including predominantly Microsoft Teams and Exchange Online. At this time, emails are being sent normally but there is a potential for intermittent delays. We will continue to monitor the issue and provide updates as they are available.
Jun 16, 19:28 EDT

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025

No incidents reported.